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FAQ About Victory Digital Team

Q: Are you a factory?

A: Yes,100% pure factory, you’re welcome to visit us anytime. OEM/ODM order are welcome.

Q: What’s your minimum order?

A: 1 unit demo is support , as we want client to feel our quality and service first.

Q: What HS Code for your products?

A: 8531200000 LCD digital signage (LCD display)

Q: What kind of inspection you can provide?

A: Victory digital has multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all signage players are in perfect condition before shipment. We also accept the inspection by the third party you appointed.

Q: If the customized do you support?

A: Yes, we can do OEM and ODM. we supplied different customized service for customers, such as the logo printing, customized color, HD camera, wheels, inbuilt scanner ,inbuilt printer, NEF card reader ,micro and so on. 

Q: What is your guarantee period?

A: Victory digital provides 3 (three) year quality guarantee for the indoor project from your purchase date, except the human damage and force factors. For a better maintenance, be sure that the digital signage are using under normal circumstances . Beyond the guarantee period screen, Victory digital will provide free maintenance service and technical support,parts procurement.

Q: How can I pay for the order?

A: Our payment terms: T/T bank transfer , Western Union.1) For sample order: 100% T/T or Western Union in advance.2) For bulk order: 40-50%deposit T/T bank transfer in advance, balance clear before pick up or shipment.

Q: What package do you have?

A: Different kinds of package for options: Wooden case, Honey comb case, Flight case as client requested.

Q: Do you have software for publishing content for digital signage?

A: Yes , for the android system we have CMS software for publishing videos or pictures , welcome to contact us to get more details , we have instruction manual and videos are very clear, and the operation is very simple.

Q: What is your production time ?

A: For the standrad type digital signage , we only need 4-6 days could finish 10-30 units .For the customized deisgn , we may need longer time to produce , from design to size drawing and after client confirm then start production need total at least 10-15 days , whatever just 1 sample or 5-20 units .

Q: What brand of screen do you use?

A: We are using LG , BOE , TCL these original brand screen panel , all are undergone rigorous quality inspection ，Original A-grade screen. We promised never choosing to use Class B or refurbished screens on the market to reduce product costs in order to win orders.

Q: Can a home TV be used for commercial digital signage? Will it break?

A: Not recommended. Home TVs are designed to run for 4-6 hours a day, while commercial settings typically require 16 or even 24 hours of operation. Home TVs are prone to burn-in, insufficient heat dissipation leading to malfunctions, and their brightness is usually insufficient, making them difficult to see in bright store environments. Commercial displays (PIDs) have a longer lifespan, support portrait mounting, and typically feature dustproof and anti-glare designs.

Q: What exactly does “CMS” mean in the context of digital signage systems, and why do I need it?

A: CMS stands for “Content Management System.” It’s the brain of digital signage. Without it, your screen is just a display. A CMS allows you to manage all your screens centrally from a web-based backend, uploading images/videos, designing split-screen layouts, scheduling playback, and monitoring screen online status. It’s the core tool for enabling “remote control.”

Q: My shop doesn’t have a wired network port. Can I use Wi-Fi for my digital signage? What if the connection is unstable?

A: Most modern digital signage players support Wi-Fi. If you’re concerned about network instability, be sure to choose software that supports “local caching.” This means that content will be downloaded to the player for playback, and even if the network is down, the screen will continue playing the downloaded content without a black screen or error message until the network is restored and new content is updated.

Q: How can digital signage help me make money? Are there any specific ROI case studies?

A: It can directly boost sales. For example, data shows that using digital signage near checkout counters to display “add-to-cart deals” or “new product recommendations” can increase impulse purchases by 20-30%. Additionally, it reduces printing costs—you no longer need to print posters and banners for every promotion, saving significant material and labor replacement costs in the long run. market to reduce product costs in order to win orders.

Q: What should the resolution be for the images and videos I’ve created if they are played in portrait mode?

A: The standard resolution for Full HD portrait mode is 1080 x 1920 pixels (9:16 aspect ratio). For 4K portrait mode, it’s 2160 x 3840 pixels. Remember not to simply stretch landscape videos; you must design portrait-oriented content specifically, or split the video into two sections with the video in the middle.

Q: Can digital signage be hacked? For example, to display indecent content? How can this be prevented?

A: This is a real risk. Preventative measures include: 1. Changing the player’s default password; 2. Using a private, undisclosed LAN or VPN; 3. Enabling two-factor authentication (2FA) to log in to the CMS; 4. We have a key to lock the player’s USB port to prevent unauthorized plugging and unplugging.

Q: What precautions should be taken when using digital signage outdoors?

A: The outdoors presents a completely different challenge. You will need: 1. A high-brightness screen (at least 2500 nits) to prevent visibility in sunlight; 2. A temperature control system (built-in air conditioning or fan) to prevent overheating and screen blackout; 3. IP65/IP66 protection rating (waterproof and dustproof); 4. Smash-resistant glass. Even with a waterproof cover, a regular indoor screen will likely fail outdoors.